DDC Delhi recommended that a unified grievance redressal mobile app should be developed for all air pollution related complaints in Delhi, irrespective of the agency responsible for responding to the grievance. Delhi’s Environment Minister formed a committee headed by a member of DDC Delhi to ensure the time-bound implementation of the same.
The app features were benchmarked with global best practices and care was taken to address the shortcomings in a similar app by the Central Pollution Control Board (CPCB). The Green Delhi App was developed by the Delhi Pollution Control Committee (DPCC) and National Informatics Centre (NIC) and launched by Hon’ble Chief Minister Sh. Arvind Kejriwal on 29 October, 2020. The iPhone friendly version of the app was launched in October 2022.
The Green Delhi app, managed by the DPCC, allows citizens to report pollution-causing instances to the government. The app has 27 civic agencies of Delhi on a singular platform to ensure citizens’ complaints reach the concerned agency and get resolved in a time-bound manner. It allows citizens to identify and report dispersed sources of air and noise pollution in Delhi.
How to use the Green Delhi App?
Impact till Now
The Green Delhi App launched by Delhi Government has had a wide impact across the diverse populations in Delhi. The app saw the milestone of 20,000 registered complaints in March 2021 which doubled to 40,000 registered complaints by March 2022.
Resolution Rate of 94%: As of 25 April 2022, a total of 42,147 complaints across various categories of environmental violations had been received on theGreen Delhi app, with over 39,438 of them being resolved.
Scale and Reach: A GIS mapping of all complaints recorded on the Green Delhi app revealed that the violations had been reported from every part of the city, indicating the high uptake of the app across different regions and user groups in Delhi.
Estimated Impact Potential
The Green Delhi application has a huge potential to involve and empower citizens to play their role in reducing localised sources of air pollution in Delhi. The app aims to reach around 5 million citizens i.e. 25% of the total population of Delhi by 2024, contributing to a reduction in localised sources of pollution by 10-15%.